Privacy Policy

Please take the time to read our Privacy Policy carefully. It will help you understand what data we collect, why we collect it, and what we do with it. We want you to be clear about how we are using information and the ways in which you can protect your privacy.

This Privacy Policy applies to your Personal Data when you visit https://telbi.eu/ or use our services through this website and does not apply to online websites or services that we do not own or control.

If you have any questions, please contact us at: info@telbi.eu

We are Telbi Engineering EOOD, UIC 812100127, address: 36 Hristo Botev, Burgas, 8000, BG, represented by the manager Lubomir Karakashev.

Data protection contact person: Lubomir Karakashev

We collect your information in order to provide you with answers and information on requests and enquiries you have submitted to us. In this respect, we shall collect and process your name, phone number, and email address.

We will ask for your consent before using information for a purpose other than those that are set out in this Privacy Policy.

You must enter only data which you have the right to provide to us. You are not allowed to enter third-party personal data without due authorization by such party. We do not control the content entered by you. It is your responsibility to provide and guarantee that the personal data processing activities performed by you are compliant with the requirements of the GDPR and the applicable data protection laws.

We only provide services to persons over 18 years of age. If you are under the age of 18, please seek the assistance of a person at least 18 years of age to use our products/services.

If we receive information that we have collected personal data from a person under the age of 18, we will immediately delete it unless we are legally required to store such data. Please contact us if you believe that we have incorrectly or unknowingly collected information from a person under the age of 18 years.

We do not share personal information with companies, organizations, and individuals unless one of the following circumstances applies:

• With your consent – we will share personal information with companies, organizations, or individuals when and if we have your consent to do so.
• For legal reasons – we will share personal information with companies, organizations, or individuals if we have a good-faith belief that access, use, preservation, or disclosure of the information is reasonably necessary to:
  • Meet any applicable law, regulation, legal process, or enforceable governmental request.
  • Enforce any applicable Terms of Use, including investigation of potential violations.
  • Detect, prevent, or otherwise address fraud, security, or technical issues.
  • Protect against harm to the rights, property, or safety of our company, our users, or the public as required or permitted by law.

We may share non-personally identifiable information publicly and with our partners. For example, we may share information publicly to show trends about the general use of our services.

We shall process your data for a period of 6 months after receiving your request or enquiry.

Users have the right to request deletion of their data during the above term. We will comply with this instruction as soon as reasonably practicable and within a maximum period of 30 days, unless EU or Bulgarian law requires storage. Please note that we may keep that information for legitimate business or legal purposes or be required (including by GDPR) to keep certain information and not delete it (or to keep this information for a certain time, in which case we will comply with the deletion request only after we have fulfilled such requirements).

You have the right to request a copy of your personal details at any time, to check the accuracy of the information held, and/or to correct or update this information. You may also ask for your personal information to be deleted completely if no enquiry from you is in progress.

We will make commercially reasonable efforts to provide you with reasonable access to any of your personal information we maintain within 30 days as of receipt of your access request. To protect your privacy and security, we will take reasonable measures to verify your identity before providing you with the requested information.

If you wish to access, delete (in some cases), or correct your personal information, please contact us at info@telbi.eu.

If you file a privacy-related complaint, we will collect your name and/or company name, the name of a complaint-related person, email, and country location, along with details that gave rise to your complaint. We will use this information to investigate your complaint and send you an answer once reviewed.

For claims in connection with your data protection rights, you can address the supervisory authority of Bulgaria: